Refund policy
Return & Refund Policy
Return Window Returns and exchanges are accepted within 30 days of delivery.
Return Conditions
- Items must be unused, undamaged, and in their original condition
- Personalized or customized items (e.g., products with names or photos) are non-refundable, unless there is a quality issue or shipping error
- Items must be returned in original packaging
Refund Process Once your return is approved, a refund will be issued to your original payment method within 5-10 business days.
Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund.
Contact Us To initiate a return, please email us at: support@mailasmile.com