FAQ - Frequently Asked Questions

Frequently Asked Questions (FAQ) / 常见问题解答

📦 Orders & Shipping / 订单与发货

Q: How long does it take to process my order?
A: All orders are processed within 1-3 business days. Personalized or customized products may require an additional 1-2 business days for production.

问：订单处理需要多长时间？
答：所有订单将在付款后 1-3 个工作日内处理。定制化产品可能需要额外 1-2 个工作日的制作时间。

Q: How long does shipping take?
A: Standard international shipping takes 7-15 business days. Express shipping takes 3-7 business days for select destinations.

问：发货需要多长时间？
答：标准国际运输需要 7-15 个工作日，快速运输需要 3-7 个工作日（部分地区适用）。

Q: Do you ship worldwide?
A: Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be shown at checkout.

问：是否支持全球配送？
答：是的！我们向全球大多数国家发货，运费和时效将在结账时显示。

Q: Will I receive a tracking number?
A: Yes, once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.

问：我会收到追踪号吗？
答：是的，发货后您将收到含追踪号的确认邮件，可实时查看物流状态。

Q: Who is responsible for customs duties and taxes?
A: International orders may be subject to import taxes or customs duties imposed by the destination country. These charges are the buyer's responsibility.

问：关税由谁承担？
答：国际订单可能需缴纳目的地国家的进口税或关税，相关费用由买家承担。

🎨 Customization / 定制化

Q: Can I personalize my order?
A: Yes! Most of our products can be personalized with names, photos, messages, or custom designs. Simply fill in the customization details on the product page before adding to cart.

问：可以个性化定制吗？
答：是的！大多数产品支持姓名、照片、文字或自定义设计。在产品页面填写定制信息后加入购物车即可。

Q: Can I make changes to my order after placing it?
A: Once production has begun on a personalized order, we are unable to make changes or cancellations. Please review all customization details carefully before submitting.

问：下单后可以修改吗？
答：定制化订单一旦开始生产，无法修改或取消，请下单前仔细核对定制信息。

Q: What file format should I use for photo uploads?
A: We recommend uploading high-resolution JPG or PNG files for the best print quality.

问：上传照片需要什么格式？
答：建议上传高分辨率的 JPG 或 PNG 文件，以确保最佳打印效果。

🔄 Returns & Refunds / 退货与退款

Q: Can I return a personalized product?
A: Personalized or customized items are non-refundable unless there is a quality issue or shipping error. Non-customized items can be returned within 30 days of delivery.

问：定制产品可以退货吗？
答：定制化/个性化产品不支持退货，除非存在质量问题或发货错误。非定制产品可在收货后 30 天内申请退货。

Q: What if I receive a damaged or incorrect item?
A: Please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or full refund.

问：收到损坏或错误商品怎么办？
答：请在收货后 7 天内联系我们并附上照片，我们将免费补发或全额退款。

Q: How long does a refund take?
A: Once your return is approved, refunds are issued to your original payment method within 5-10 business days.

问：退款需要多长时间？
答：退货审核通过后，退款将在 5-10 个工作日内退回原支付方式。